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Knowledge sources give the AI context about your domain. Documents are indexed and scoped per workspace.

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Source types

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Confluence

Connect a Confluence space to sync wiki pages. 
{
  "type": "confluence",
  "name": "Engineering Wiki",
  "config": {
    "space": "ENG",
    "pages": ["Getting Started", "Architecture"]
  }
}

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File

Upload files (PDF, text, markdown) for indexing. 
{
  "type": "file",
  "name": "Product Docs",
  "config": {
    "paths": ["/docs/product-guide.pdf"]
  }
}

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Inline text

Enter content directly for small knowledge entries. 
{
  "type": "inline",
  "name": "FAQ",
  "config": {
    "content": "Our return policy is 30 days from purchase date..."
  }
}

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URL

Fetch and index web pages. 
{
  "type": "url",
  "name": "Help Centre",
  "config": {
    "url": "https://help.example.com/article/123"
  }
}

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Add via dashboard

  1. Navigate to your workspace
  2. Open the Knowledge tab
  3. Click Add source
  4. Choose the source type
  5. Fill in the configuration
  6. Click Save
The source will begin syncing. Check the status in the Knowledge tab.

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Sync status

StatusMeaning
pendingAdded but not yet synced
syncingFetching and indexing in progress
syncedReady for use
errorSync failed. Check the source configuration.

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Knowledge gaps

When the AI cannot answer a question from available knowledge, it is recorded as a knowledge gap. Review gaps in the Knowledge tab to identify missing documentation.